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Refund Policy
Our goal is for you to be completely satisfied with every purchase - every time. However, if you are unhappy with an item, you may return it within 7 days of delivery for a full refund of the purchase price, less shipping - no questions asked.
We appreciate that despite best intentions, ordering on the web requires trust, especially if you are purchasing a product for the first time. That's why our industry first "no quibble" guarantee is there for your complete peace of mind.
On receipt of any returned items, we'll also credit your account same day for the full item amount, which means no waiting around for 30 days to get your money back. Quick, simple returns honestly accounted for.
Returns should be sent to:
New Image Fitness Ltd
1 Paradise Lane
Warley
Halifax
West Yorkshire
HX2 7RQ
How long does it take to be refunded?
When an item is returned to us it is processed by us and a refund made within 1 business day. Refunds are made in the same form of payment originally used for purchase. When a refund is made to a credit or debit card it may not show up in your account straight away as the clearning banks take time to process the refund. Typically this can take up to 7 working days for cleared funds, but varies depending on your own bank.
Please contact customer services before returning an item.
I would like to return an item
If you want to return an item, please contact our Customer Service Department immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping.
To help us quickly locate your order and deal with your matter efficiently, please remember to include your order number on all correspondence. The order number is printed on the top of your invoice.
We can then work out the best way for the returned products to be dealt with and we will email you instructions promptly.
When returning an item always remember to include a note confirming why you would like to return the item together with your instructions.
Cancellation Policy
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt and the goods are in a resaleable condition. |
